Our Aims
We aim to provide you with a high quality of service which includes:
- Routine appointments within 2 working days
- Urgent appointments the same day
- Emergencies seen immediately
- Answering the telephone promptly
- Seeing the doctor or nurse within 30 minutes of a booked appointment time and being informed of delays
- Repeat prescriptions ready within 2 working days
- Access to a range of services
- Home Visits to those in need
- Dealing with complaints quickly
Confidentiality
Patients know that their needs with respect to confidentiality are recognised and understood by our doctors and staff.
We respect your rights to confidentiality at all times and endeavoru to treat you with sympathy and understanding.
- All staff are aware of the needs for confidentiality and have received training in this.
- The practice has guidelines covering all aspects of confidentiality.
- Breach of confidentiality is recognised grounds for discipliniary action.
- You may speak to a receptionist in private if required.
- Only you or your legal guardian will be given the results of your tests.
Safety
- The practice provides a safe environment for its staff and patients.
- We will not tolerate any compromise to our patients or staff's safety.
- The staff are trained in first aid and cardio-pulmonary rescucitation.
- The premises conform to current fire regulations
- The practice adheres to the Health and Safety at Work Act.
- CHAPERONE POLICY: Our practice can provide chaperones for examinations if requested. All our chaperones have received appropriate training.