Welcome to the Tolsey Surgery

Sherston

We at the Tolsey surgery strive to offer a personalised service. We make a point of getting to know each patient, and the GP's try wherever possible to be available for consultation with their patients, whether by telephone or face to face contact. We offer true continuity of care which is at the heart of "old fashioned" general practice, whilst embracing the essential changes that are a necessary part of working in primary health care.

95.8%   Recommend the Tolsey

Surgery to new residents!

We have now had time to analyse the results and consult with our newly expanded Friends of Tolsey Surgery patient participation group.  We have been delighted with the results and give a summary below.

However, if you wish to see the complete analysis, together with the additional comments made by some patients, and our replies, and our action plan, click on the highlighted text.  There will be copies available to look at in the surgery.

We realise we can’t please everybody all the time, but the response to the patient survey showed overwhelming appreciation for what we do here.

Of those who completed the Tolsey Patient Survey 2011:

·         96.3% reported that receptionists are very or fairly helpful

·         90.5% said they are happy with the current opening hours

·         88.7% said they always or mostly see or speak to the GP they prefer

·         96.9% said the practice helps to understand their health problems well or very well

·         96.3% said the practice helps in coping with health problems well or very well

·         95.2% describe their experience of the Tolsey surgery as excellent or good

·         95.8% would recommend the Tolsey Surgery to someone who has just moved to the area.

Where we need to do better:

·         88.4% find it very or fairly easy to get through on the phone

o        The new telephone system has not been universally welcomed.  However, we are making more efficient use of the receptionist’s time by diverting many calls directly to other departments and providing a dedicated answering machine to leave messages to cancel appointments.

o        More recently, we have increased the number of staff answering the phones at very busy periods to help alleviate the early morning rush.

·         62% find it very or fairly easy to speak to a doctor or nurse on the phone.

o        Our nursing service has changed significantly in the last few months.   We have Lauren and Kirstie running extra phlebotomy clinics; Sally has more appointments and she is carrying out INRs, wound dressings, NHS health checks, new patient medicals, spiromotry and stop smoking.  Sue also has more appointments and she is able to carry out a wide range of services, including minor injuries and a number of cases that have traditionally gone to the doctors.  

·         62% said they can normally be seen on the same day if it is urgent.

o        We have recently adjusted the appointment system to change the ratio of on-the-day, 48-hour and routine appointments to provide more 48-hour appointments.  This has taken the pressure off the on-the-day appointments, leaving them for those who really need them.  We will continue to monitor this very closely.   One of the doctor’s will always see a patient on the day if it is genuinely needed.

Thank you to everybody who took part in the survey.  We are not complacent about these results, we continue to strive to improve our service to you in every area and welcome comments from our patients at any time.

For further details about this please go to Friends of the Tolsey Surgery on the right or click here.

Our Practice

The Tolsey Surgery was founded in 1987. Previously the surgery had been sited in Swan Barton. The Tolsey has had many uses in its long history and sits in a prime postion in Sherston High Street.

The premises consists of two floors. The entrance door is wide enough for wheelchairs and the downstairs cloakroom is designed for disabled patients. There is a downstairs consulting room for disabled patients and a chairlift for those patients who have a difficulty with stairs. Ask for assistance when needed and a member of staff will be pleased to help.

You can order repeat prescriptions online, register as a new patient, cancel existing appointments, change your name and address and much more. You can find out information about medical conditions and diseases through our patient information leaflet links on the side menu as well as keep up to date with all the latest practice news and developments. website/J83618/files/Tolsey_Surgery_Newsletter_Autumn_2010.rtf

We are always looking to improve our services so please fill in our patient survey or leave some feedback on our contact page. We hope that with your help and co-operation we will be able to make this website a better portal for all your online needs.